WEBSITE PRIVACY NOTICE

 Purpose of Notice

 
At CO|TE, we’re committed to protecting and respecting your privacy. This notice explains when and why we collect your personal information. It also explains how we use your personal data, the conditions under which we may disclose it to others and how we keep it secure.
Importantly, this notice details how you can take control of your personal data and how you can contact us, if you wish to change, request or delete any of your personal data.
Our privacy practices are in line with requirements set out in the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
In order to provide you with the best products and experiences, we constantly evolve our services. We may, therefore, change this notice from time to time, so please continue to check this page to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.
Any questions regarding this notice and our privacy practices should be sent by email to: info@cote.com

Scope of Notice – Who We Are and Who Does This Notice Apply To:

This notice gives information to those who visit our website, enquire about or buy a product from us, use our services, or otherwise communicate with us about where and how we process their personal data. 
We do not offer services to children under the age of 13. If you are under the age of 13, please stop using our services.
This privacy notice is issued on behalf of CO|TE S.r.l. so when we mention “company”, “we”, “us” or “our” in this privacy notice, we are referring to CO|TE S.r.l., the company responsible for processing your data.
If you have any questions about how we collect, store or use personal data that we hold about you, please contact us info@co-te.com

How Do We Obtain Information From You?

Although, we may also obtain information about you when you use our website, or communicate with us in any way (email, social media, calls, mail).
We obtain information about you, for example when you:
use the website
register for, or use any in-store services;
register for, or create an account with us;
search for, purchase and/or return products to us;
communicate with us by telephone, email or otherwise;
sign up for our newsletters or to receive other marketing communications from us;
participate in any discussion board or other social media function on or linked to the website; or
enter any competition, or participate in any promotion organised by us.

What Type Of Data Do We Process?

We collect data in many ways. Here we explain what type of data we collect. 
Some of the data you may choose to give us includes:
personal details such as your name, age, gender, date of birth, address, email and telephone number;
information you provide us when accessing our services using your social media account;
account login and password details;
financial and payment information; 
details relating to your transaction history with us;
details of your shopping and product preferences; and
photographs submitted digitally by you for display on the website or our social media channels.
We may also collect information from you due to your interaction with our website, for example:
technical information: such as your time zone setting, the Internet Protocol (IP) address used to connect your computer to the Internet, the Wireless Access Point used to connect to our in-store Wi-Fi services, your computer or mobile device and connection information such as your browser type, version, operating system and platform.
information about your visit and traffic pattern: such as the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time), frequency, duration and usage of in-store services, products you viewed and searched for; page response times, download errors, length of visits to certain pages, page interaction information, basket contents and methods used to browse away from the page; and
email addresses and phone numbers used to contact our customer service number and any related call recording. We may also collect information from third parties, or combine your information with information lawfully obtained from third parties such as technical, payment and delivery service providers, advertising networks, social media platforms, analytics service providers and search information providers.

Cookies

 
Like many other websites, the CO|TE website uses cookies. A “cookie” is a small data file stored by your web browser on your computer’s hard drive. It allows us to recognise your computer (but not specifically who is using it) upon entering our website, and remember you when you return to our website, by associating the identification numbers in the cookie with other customer information you have provided to us. This customer information is stored on secured databases.
We use cookies to keep track of what you have in your basket and to identify which website you came to us from.
You can disable cookies on your computer by changing the preferences or options menus in your browser. However, it is possible that some parts of our Site will not operate correctly if you disable cookies.
Cookies helps us to improve our website and deliver a better, more personalised service.
Please refer to our Cookie Policy, located here for full details of precisely who, how, when and why we use Cookies and how to disable Cookies if you wish.

How We Use Your Data and Our Lawful Basis

 
We will only use your personal data when the law allows us to.
Performance of Contract: this means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.  For example, when you want to buy something from us.
Legitimate Interest:this means the interest of our Company in conducting and managing our business. This is to enable us to give you the best service, product and security. We make sure we consider and balance any potential impact on you (both positive and negative) as well as your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
Comply with a legal or regulatory obligation:this means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us at info@co-te.com